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Frequently asked questions (FAQ) |
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Frequently Asked Questions (FAQs)
- How do I register and retrieve my health coverage card?
- What does my health coverage card look like?
- What should I do if I have a medical emergency?
- Do I have to call before going to the hospital?
- What do I do when I need to see a doctor?
- Where is the closest clinic/doctor in my area?
- How do I submit a claim?
- What do I require when I go to a Canadian health care provider?
- How are the claims reimbursed by Sun Life?
- What if I am asked to pay for medical services up front?
- What should I do if I am having problems finding a physician who is accepting new patients?
- Can I apply for dependents coverage? What is the Cost?
- What if I become seriously ill and require hospital admission or expensive treatment?
- I lost my Sun Life health coverage card; can I get a new one?
- Who do I call if I need to reset my temporary password?
- Am I covered for Out of Province / Country travel while registered as a student?
1. How do I register and retrieve my health coverage card?
Please click here for printer-friendly instructions.
2. What does my health coverage card look like?
Outlined below is an example of what your health coverage card looks like. Please ensure that your health coverage card is kept on you at all times in the event that you need to visit a hospital or medical clinic. This is the card that you present when you need to seek medical attention.
Sample:
3. What should I do if I have a medical emergency?
Go to the nearest hospital emergency department to seek treatment.
Contact Sun Life as soon as possible at 1-888-206-9004 and have one of your friends contact your student advisor.
Sun Life will help you to:
- Verify your eligibility for coverage with the hospital/doctor.
- Coordinate payments with doctors and/or hospitals.
- If necessary Sun Life will assign a case management worker to assist with your recovery.
4. Do I have to call before going to the hospital?
If it is a medical emergency, proceed directly to the hospital. If you are admitted over night, please contact Sun Life immediately at 1-888-206-9004.
5. What do I do when I need to see a doctor?
Go to your family doctor or any walk-in clinic and present your Sun Life health coverage card. Most hospitals will accept the health coverage card; if for some reason the card is not accepted have the hospital call 1-888-206-9004.
If your doctor will not accept the card you can pay them directly and submit a claim to Sun Life for reimbursement.
To avoid having to pay out of pocket, visit one of Sun Life's Preferred Providers.
6. Where is the closest clinic/doctor in my area?
There is a link posted on the www.c-hip.ca website which may help; Sun Life Preferred Provider Network . You can also call the nearest hospital and ask if they know of any doctors taking new patients.
7. How do I submit a claim?
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| TIP – make a copy of your claim form and receipts for your records |
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As a general rule, claims will be paid by Sun Life directly to the hospital or clinic. If you have paid for a medical service or prescription drug you will need to complete a claim form, providing all of the required information and original receipts.
Send completed claim forms and original receipts to:
| Sun Life Assurance Company of Canada | |
| Claims Department | |
| PO Box 2015 Stn Waterloo | |
| Waterloo, ON N2J 0B1 |
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| Toll Free: | |
8. What do I require when I go to a Canadian health care provider?
You should always bring your Sun Life’s coverage card and a claim form with you when you seek any type of service from a healthcare provider. Ask the provider before services are rendered if they can bill Sun Life directly. If the provider has not yet billed Sun Life directly, you can ask them to contact Sun Life at 1-888-206-9004.
If the provider does not wish to bill Sun Life directly, you will be responsible for paying the invoice and submitting a claim form and original receipts to Sun Life.
9. How are the claims reimbursed by Sun Life?
A hospital, doctor, clinic or medical lab can submit claims electronically via Sun Life's E- claim submission with reimbursement paid directly to the provider, for more information on how to register please contact Sun Life at responsableprotectionvieprivee@sunlife.com.
10. What if I am asked to pay for medical services up front?
Most hospitals will accept Sun Life's coverage card and are included in Sun Life’s Preferred Provider network. If for some reason the Sun Life coverage card is not accepted have the hospital call
If your doctor will not accept the Sun Life coverage card you can pay them directly and submit a claim to Sun Life for reimbursement. Please refer to How do I submit a claim?
11. What should I do if I am having problems finding a physician who is accepting new patients?
Students are recommended to first proceed for medical attention to the on-campus medical clinic if available.
There is a link posted on this site which may help; Sun Life’s Preferred Provider Network. You can also call the nearest hospital and ask if they know of any doctors taking new patients.
12. Can I apply for dependents coverage? What is the Cost?
You can cover dependents living with you through the College Health Insurance Plan for Hospital / Medical coverage with Sun Life as long as you are enrolled as a registered full-time student. You will be required to pay an additional premium based on the number of months coverage required. See your International Student Advisor for information and rates.
Your dependents need to be enrolled at the same time you are enrolled in the plan. Dependents that are enrolled late are subject to medical evidence of insurability and acceptance by the insurer.
13. What if I become seriously ill and require hospital admission or expensive treatment?
You, or someone you designate, should contact Sun Life immediately at
14. I lost my Sun Life coverage card; can I get a new one?
You can print a new card from your own computer. To watch the webinar that explains how to print a new card click here
15. Who do I call if I need to reset my temporary password?
If you need to reset your temporary password, please contact Sun Life directly at
16. Am I covered for Out of Province / Country travel while registered as a student?
You are covered worldwide with AIG under the emergency Out of Province/Country medical insurance and assistance benefit while registered as a student for a maximum of 45 consecutive days per trip.
Please refer to Emergency Out of Province/Country Medical Insurance and Assistance.
